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Canon Information Management Solutions

Realise your digital future with Canon Information Management Solutions. We provide the technologies and services you need to manage your digital documents and automate your business processes, helping you accelerate growth, increase efficiency, and mitigate risk.

Explore Information Management

Challenges of the ‘digital-first’ world

Breakthrough digital technologies are making organisations more agile and boosting productivity. In turn, the following trends are driving the need for smarter, more effective information management.

TrendDigital consumersCustomers expect immediate access to information and services, fuelling digital consumption habits and creating demand for more dynamic interactions.Learn more ›TrendDigital employeesEmployees look for employers who empower them to work from anywhere and use powerful new collaboration tools. Inflexible businesses will frustrate digital-native workers.Learn more ›TrendDigital complianceIncreased digitisation and data usage has led to new legislation, such as GDPR. Organisations now need to enhance compliance and establish secure digital processes.Learn more ›

The Canon Information Orchestration Framework

Four practices, one governed approach. Capture brings information in, Content gives it one controlled home, Communicate delivers it to customers, and Process connects all three with your systems of record and with your own AI models. Start where the problem is, and combine them when it runs wider than one department.

01 · CaptureIntelligent Document ProcessingTurns whatever arrives, on paper, by email or through a portal, into validated data, so every step after it works with facts instead of documents someone still has to read.Platforms: IRISXtract and IRISPowerscan (Canon), ABBYY Vantage, Tungsten TotalAgility, InstabaseLearn more ›02 · ContentContent Services & Document ManagementDocuments, contracts, e-mail, scans and digital assets in one governed environment, with retention, access control and audit trail built in. Fed by capture, connected to your processes and systems of record.Platforms: Therefore (Canon), IRISNext (Canon), Hyland OnBase, iManage, OpenTextLearn more ›03 · CommunicateCustomer Communications Experience (CCX)Every customer message designed, orchestrated and measured as part of the customer journey, from one governed source.Platforms: Quadient Inspire Suite, Compart DocBridge Suite, OpenText Exstream, SmartCOMMLearn more ›04 · ProcessProcess Automation & OrchestrationConnects the other three with your systems of record and your own AI models, with rules, approvals, logging and recovery at every step.Platforms: uniFLOW sysHUB (Canon), Workato, Mendix, Tungsten AutomationLearn more ›

OUR EXPERTISE

The difference is in the expertise

Software is available to anyone. What makes the difference is the expertise to design, implement and run it inside your processes. That is where Canon IMS stands apart.

30+years of experience in process engineering, implementation and orchestration
2,700+information management customers across Europe
300+information management specialists across EMEA
No. 1CCM software reseller in Europe

Explore our expertise ›

What 1,709 IT decision makers told us

1 in 4IT decision makers feel very confident in the lead-up to an audit
53%of organisations have automatic access rights to documents, the most common automation
37%of IT leaders name higher productivity as a key benefit of information management
99%of those who automated information management saw noticeable benefits

Source: Canon research among 1,709 IT decision makers in seven European markets, 2024. Read the report ›

Our solutions

From the first document that arrives to the last message that leaves.

  • IDP

    Invoice Processing

    Capture, extract, match and post invoices up to 50% faster.

    Learn more

  • IDP

    Digital Mailroom

    Capture, classify and route all incoming post and email the same day.

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  • IDP

    Customer Onboarding & KYC

    Capture and verify documents, check identity and sign in one flow.

    Learn more

  • Content

    Records Management & Digital Archiving

    Retention, legal holds and compliant long-term archives.

    Learn more

  • Content

    Knowledge Management

    Make expertise and precedents findable with governed AI search.

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  • Content

    Digital Asset Management

    One governed library for images, video and brand assets.

    Learn more

  • Content

    Digital Compliance

    Retention, access control and audit trails built into your processes.

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  • Process

    Contract Management

    Draft, negotiate, sign and track contracts in one flow.

    Learn more

  • Process

    eBilling

    Send and receive e-invoices via Peppol, ready for every mandate.

    Learn more

  • Process

    iPaaS

    Connect cloud, on-premises and legacy systems on one platform.

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  • Process

    Low-Code Application Development

    Build the applications standard software does not provide.

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  • Process

    Robotic Process Automation

    Software robots for repetitive work between systems.

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  • Process

    Electronic Signatures

    Sign at every eIDAS level, inside your workflows.

    Learn more

  • Process

    AI Agents & MCP Orchestration

    Let AI act in your systems under governance and audit.

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  • CCX

    Customer Communications

    Compose, personalise and deliver every customer message.

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  • CCX

    Omnichannel Communication

    One message delivered through every channel your customers use.

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  • CCX

    Document Composition & Delivery

    Compose documents from your data and deliver them by the right channel.

    Learn more

  • CCX

    Document Production Automation

    Produce printed and digital documents on demand.

    Learn more

  • CCX

    Document Accessibility (EAA & PDF/UA)

    Accessible customer documents by default, in line with the EAA.

    Learn more

View all solutions by practice, industry and role ›

The platforms behind the practices

We implement and run established software, and propose the platform that fits your process, systems and volume.

Intelligent Document Processing

Content Services

Process Automation

Customer Communications Experience

See the full software portfolio ›

Real stories, real results

Discover how organisations worldwide use Therefore to solve real business challenges, from streamlining workflows and raising productivity to staying compliant.

  • Ypsotec

    How component manufacturer Ypsotec rebuilt its invoice handling around one streamlined digital system on Therefore.

    Watch video

  • Rampelmann & Spliethoff

    How steel construction firm Rampelmann & Spliethoff digitised a large document archive, freed up storage space and sped up its processes.

    Watch video

  • Beiersdorf Hellas

    How the Greek arm of cosmetics group Beiersdorf worked with Acxess to build one central print and document management system.

    Watch video

  • Astilleros de Mallorca

    The Mallorca shipyard automated invoice processing with Therefore, winning back time for its documents and tightening security.

    Watch video

  • French mutual insurer

    The French insurer runs its processes on Therefore and keeps every customer file stored securely and within reach.

    Watch video

  • Yvan Paque

    The Belgian utilities contractor improved invoice processing with Therefore as part of the wider Acxess solution.

    Watch video

Our approach

Five phases that keep every decision visible. You can stop or change direction at any phase boundary.

  1. Discover

    Two weeks inside your process, watching how documents actually move rather than how the manual says they should.

  2. Design

    A target process and the platform choice that fits it, with the retention and access rules built in from the start.

  3. Implement and transition

    Built in stages on the systems you already run. Each stage goes live on its own, with the people who will use it involved.

  4. Support and manage

    The team that designed it runs it. One accountable party for the process, the platform and the people using it.

  5. Review and change

    We measure against the numbers from the discovery phase and adjust. A process that never changes is a process nobody is watching.

Learn more about our approach

Information Management Content Hub

Practical guides, research and analyst insight from Canon on where information management is heading and how to get more value out of what your business already knows.

The future of business automation: harnessing intelligent document processing

Industry analyst Infosource explains why intelligent document processing is the best investment decision for ambitious organisations looking to streamline and automate their workflows, secure their data and save money.

Download now

Watch: information management insights from Canon and partners

A collection of videos and resources from Canon and AIIM to help you accelerate your digital transformation and unlock enterprise-grade content management.

Watch now

From prospect to buyer: owning the customer journey

Aspire CCS explains why total experience management is key to gaining greater control over the buyer journey and driving more sales.

Read the report

The HR leader’s guide to digitisation

How information management improves efficiency, compliance and the employee experience in Human Resources.

Download the guide

The finance leader’s guide to information management

How finance and accounts payable teams improve efficiency, compliance and cost control with smarter information management.

Download the guide

Transformation guide for operations leaders

How to give your operations team a productivity boost and foster organisation-wide efficiency with business process automation.

Download the guide

Information management on the front line

Canon research among thousands of IT decision makers across Europe on how their business processes are evolving and what slows technology adoption.

Read the report

The automation maturity index

How IT leaders across Europe use digital and automation technology to manage information, and how your organisation measures up.

Check your maturity
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Discover Canon Information Management Solutions

  • Our expertise

    Discover how we blend information management expertise and market-leading technologies to help you overcome your business challenges.

    Learn more ›

  • Our solutions

    Learn about the solutions we offer to automate your business, whether that’s processing invoices, streamlining contract management or engaging with your customers.

    Learn more ›

  • Our approach

    Find out more about Canon Information Management Solutions, our consultative approach and our value-added services.

    Learn more ›

Talk to us about information management

Bring one record type and its retention question. We will show you how it would be handled end to end.

Acxess
Amsterdam, Netherlands
+31 20 000 0000
hello@acxess.io

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