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Customer Communications Experience (CCX)
Composition rules and channel preferences applied per customer.
1
Composition rules decide what content, layout and inserts apply to which customer segment.
2
The document is assembled from approved content blocks rather than built by hand each time.
3
Delivery follows the channel the customer prefers: print, email, portal or app.
4
Delivery status feeds back so a failed send is caught rather than assumed to have arrived.
Composition rules applied consistently, so segments do not quietly drift into different formats over time.
Channel preference respected per customer without a manual lookup each time.
A record of delivery status per document, not just per batch.
Statements, service letters and notices managed and sent from one platform.
High volume production runs prepared, sorted and handed to print or post.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Canon IMS implements composition and delivery platforms for high-volume and interactive communication across Europe.
Composition combines data from your systems with templates and business rules to produce personalised documents automatically.
Print, email, SMS, portals and messaging, chosen per customer from one source document.
Yes. Composition platforms take data or output from existing systems; Objectif Lune Connect can even reuse existing output without changing the source.
Tell us what this looks like in your organisation today. We will tell you where the automation would actually help.
Acxess
Amsterdam, Netherlands
+31 20 000 0000
hello@acxess.io