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Customer Communications Experience (CCX)
Statements, service letters and notices managed and sent from one platform.
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Content blocks and business rules decide what goes into a communication, not a person copying a template by hand.
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Customer data determines the wording, the offer and the tone within the boundaries the brand allows.
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The same communication goes to print, email, portal or app depending on what the customer chose.
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A copy of exactly what was sent is stored against the customer record, retrievable on request.
One version of every template, so a change to a legal paragraph applies everywhere it appears, not in five separate systems.
Consistent tone and brand across every channel a customer might use.
A defensible answer to what you told a customer, and when.
High volume production runs prepared, sorted and handed to print or post.
Composition rules and channel preferences applied per customer.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Customer communication is a core practice of Canon IMS, Quadient Partner of the Year 2023, 2024 and 2025.
It is the creation, personalisation and delivery of customer documents and messages at scale, from one governed set of templates and content.
Yes. Platforms such as Quadient Inspire and SmartCOMM let business users edit content within guardrails set by IT.
With Quadient Inspire Digital Vault, every communication is archived with its metadata and retrievable in seconds.
Tell us what this looks like in your organisation today. We will tell you where the automation would actually help.
Acxess
Amsterdam, Netherlands
+31 20 000 0000
hello@acxess.io