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Customer Communications Experience (CCX)
OpenText Exstream through Canon IMS: customer communications management for high volumes and complex, regulated communication, batch and on demand.
OpenText Exstream centralises the production of all customer communication for organisations where a single letter can have hundreds of legally distinct variants and volumes run into millions, such as insurers, banks and utilities. It draws directly on policy, claims and billing systems, and delivers across print and digital channels, in batch, on demand and interactively.
Canon organises information management in four movements: Capture, Content, Communicate and Process. OpenText Exstream works in the Communicate layer: it turns data from core systems into compliant, personalised communication across every channel.
Canon’s CCX approach: every message designed, orchestrated and measured as part of the customer experience.
Content branches by product, region and customer status inside one template, instead of hundreds of separate templates. Changes are made once and applied everywhere, which keeps regulated communication consistent and controllable.
Exstream processes production runs at the scale insurers and utilities need, on fixed nightly or batch schedules, and draws straight from core systems so every letter matches the record.
SEE IT IN ACTION
See how one Exstream template produces compliant variants for batch, on-demand and interactive communication, with a Canon IMS consultant.
A call centre agent or claims handler can trigger a fully composed, compliant document in the moment, instead of routing a request to a production queue.
Template and rule knowledge often sits with one or two specialists. Nokavision, a Canon IMS competence centre, trains teams in Exstream Fundamentals, Storyteller and Framework, so expertise is spread instead of concentrated.
Nokavision is an OpenText Platinum Partner and received the OpenText Partner Navigator Champion award in 2024, reflecting both delivery quality and joint success with customers.
Scale: Millions of documents produced reliably on schedule.
Control: Complex variants managed in one template with full governance.
Consistency: Every channel draws on the same content and rules.
Expertise: Certified training and support from an OpenText Platinum Partner.
Canon IMS takes responsibility for your Exstream environment from first analysis to daily operation: advice, implementation, support and managed services under one contract with agreed service levels.
Advice and consultancy: We look at your communication volumes, variants, channels and core systems, and tell you honestly whether Exstream fits.
Implementation and migration: We design your workflows, integrate Exstream with your core systems and go live in phases.
Support and maintenance under SLA: Support, maintenance and upgrades with agreed response and resolution times.
Managed services: We operate and monitor Exstream for you, on-premises, in the cloud or hybrid.
OpenText Exstream is our choice at the top end of scale and complexity, often for organisations already running Exstream that want to modernise or consolidate. For any-prem CCM with strong business-user control, Quadient Inspire Suite is an alternative; for interactive, two-way conversations, SmartCOMM.
We propose what fits your process, not what we happen to sell.
Nokavision, a Canon IMS competence centre, is an OpenText Platinum Partner and OpenText Partner Navigator Champion 2024, with certified consultants and training. Everything comes under one contract with SLA.
A customer communications management platform that centralises the creation and delivery of personalised customer communication across print and digital channels, at high volume and complexity.
Mainly regulated, high-volume sectors such as insurance, banking and utilities, where communication has many legally distinct variants.
Yes. Nokavision runs OpenText Exstream training, including a three-day Fundamentals course and courses for Storyteller and Framework.
Yes. Besides batch production, Exstream supports on-demand and interactive documents triggered by agents or handlers in the moment.
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Learn more ›Tell us what you are trying to solve. If OpenText Exstream is the wrong fit we will say so and point at the one that is.
Want to see Exstream in action first? Ask for a demo in your message.
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