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IT & ICT

IT wants fewer tools, clear governance and secure integration, not another silo. Canon IMS brings information management together on platforms that fit your architecture, from on-premises to cloud.

Why this role specifically

Information management often grows as a patchwork of point solutions, each with its own integrations, security model and support contract. That increases risk and cost, and slows down every new initiative.

At the same time, IT must enable AI safely, comply with NIS2 and the GDPR, and keep options open on where data and applications run.

Where we usually start

Two practices cover most of what comes up for IT and ICT teams. Both link through to the full explanation.

Process Automation

Integration and orchestration with Workato and uniFLOW sysHUB, including governed AI-agent access through MCP, instead of fragile point-to-point links.

Content Services & Document Management

Content platforms that run on-premises, in a private or sovereign cloud or as SaaS, with role-based access, audit trails and retention built in.

What we propose most often

Workato and uniFLOW sysHUB as orchestration engines, Therefore or OpenText Content Management as the content platform, all delivered under one contract with agreed service levels.

What this looks like in practice

A typical IT engagement starts with an architecture review: which systems hold which information, where integrations break and where AI should be able to act.

We then consolidate step by step, with security, governance and support arranged once, under one contract.

What IT decision makers told us

53%of organisations have automatic access rights to documents, the most common automation
37%of IT leaders name higher productivity as a key benefit of information management

Source: Canon research among 1,709 IT decision makers in seven European markets, 2024. Read the report ›

Platforms we use most in this sector

Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.

Canon IMS holds ISO 27001 and ISO 9001 certifications and a SOC 2 Type I report, and supports deployment on-premises, in private and sovereign cloud and as SaaS. See our certifications and partnerships.

Frequently asked questions

How do you connect AI agents securely?

Through MCP connections on Workato and uniFLOW sysHUB. Agents act under the user’s own permissions, with every request logged, instead of getting direct access to systems of record.

Which security certifications does Canon IMS hold?

Canon IMS competence centres are certified to ISO 27001 and ISO 9001, and Canon IMS holds a SOC 2 Type I report, which can be shared under NDA.

Can the platforms run on-premises or in a sovereign cloud?

Yes. Depending on the platform, deployment is possible on-premises, in a private or sovereign cloud, hybrid or as SaaS, for example Quadient Inspire, IRISNext and OpenText Content Management.

Talk to us about insurance

Tell us which process feels the most exposed right now. We will tell you where the pressure actually reaches, and where it does not.

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