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Operations runs on handovers between people and systems. Automating those handovers, from the mailroom to the last approval, gives teams speed, control and insight.
Operations teams deal with incoming documents, manual handovers between systems and exceptions that depend on individual knowledge. Local improvements often move the bottleneck elsewhere in the chain.
At the same time, teams are expected to deliver faster with fewer people, and to show at any moment where a case or order stands.
Two practices cover most of what comes up in operations. Both link through to the full explanation.
Workflows, integration and robotic process automation that connect systems and take over repetitive handovers, with every step visible.
A digital mailroom that captures, classifies and routes all incoming post and email on the day it arrives.
We usually propose uniFLOW sysHUB and Workato as orchestration engines, Tungsten Automation for robotic process automation, and IRISXtract or IRISPowerscan for the digital mailroom.
A typical operations engagement starts with one process that depends on manual handovers, or with the mailroom, where every incoming document starts its journey.
We map the handovers, automate them and connect the systems around them, so improvements reach across the chain.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Process automation and the digital mailroom are core capabilities of Canon IMS, delivered by competence centres that combine Canon-owned and leading third-party platforms.
With one process that depends on manual handovers, or with the digital mailroom. We map the handovers first, then automate the ones with the most impact.
Yes, under governance. Through MCP connections on Workato and uniFLOW sysHUB, AI agents can start processes and handle routine requests under the same permissions and audit trail.
A digital mailroom captures, classifies and routes all incoming post and email automatically, so documents reach the right team or system on the day they arrive.
Tell us which process feels the most exposed right now. We will tell you where the pressure actually reaches, and where it does not.
Acxess
Amsterdam, Netherlands
+31 20 000 0000
hello@acxess.io