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Quadient Inspire Digital Vault through Canon IMS: a modern SaaS archive that governs customer communications and enterprise records in one secure vault.
Inspire Digital Vault (IDV) is a modern SaaS archive that simplifies, automates and unifies customer communications and enterprise records within one secure, centralised vault. It captures and governs communications and documents, preserves their business context in metadata and provides secure, role-based access, so any user can quickly find the correct version when it matters most.
Inspire Digital Vault is part of Quadient’s customer communications suite and is directly connected to the Quadient Inspire Suite, the core platform of our Customer Communications Experience (CCX) practice. What Inspire designs and delivers, Digital Vault archives, governs and makes retrievable, so the CCX lifecycle runs from first template to proof of delivery in one Quadient environment.
Canon organises information management in four movements: Capture, Content, Communicate and Process. Inspire Digital Vault closes the loop between Communicate and Content: every message produced in Inspire is archived, governed and retrievable, with its full history.
Design, deliver, archive and retrieve, as one governed communication lifecycle.
Directly connected to Inspire, Digital Vault supports the full communication lifecycle: design, omnichannel delivery, governed archiving, AI-assisted retrieval and automated decommissioning. That reduces handoffs and keeps indexing and retention consistent.
Customer service and operations teams retrieve the correct version of any communication instantly, improving response times and strengthening the customer experience.
SEE IT IN ACTION
See how a communication produced in Inspire is archived with its metadata and retrieved in seconds by a service agent, with a Canon IMS consultant.
Automated retention, legal holds, audit trails and role-based access make sure every document is stored and governed properly, so you can prove communication history with confidence as regulations evolve.
Replace ageing archive systems, lower maintenance costs and reduce operational risk with a scalable SaaS archive designed to evolve with your business.
Beyond customer communications, IDV also unifies enterprise records in the same secure vault, preserving business context through associated metadata.
One governed vault: Communications and records in one secure, central archive.
Proof on demand: Show exactly what was sent, to whom and when.
Compliant by design: Retention, legal holds and audit trails automated.
Lower costs: Legacy archives retired with a scalable SaaS service.
Canon IMS takes responsibility for your Inspire Digital Vault environment from first analysis to daily operation: advice, implementation, support and managed services under one contract with agreed service levels.
Advice and consultancy: We look at what you must keep, for how long, and who needs to find it, and tell you honestly whether Inspire Digital Vault fits.
Implementation and migration: We design your workflows, integrate Inspire Digital Vault with your core systems and go live in phases.
Support and maintenance under SLA: Support, maintenance and upgrades with agreed response and resolution times.
Managed services: We operate and monitor Inspire Digital Vault for you, on-premises, in the cloud or hybrid.
Inspire Digital Vault is our choice for organisations that produce customer communication with the Quadient Inspire Suite and need to archive and prove it, or want to retire a legacy communications archive. For a general system of record for all documents and workflows, Therefore or Hyland OnBase may fit better.
We propose what fits your process, not what we happen to sell.
Canon IMS has been Quadient Partner of the Year in 2023, 2024 and 2025, and delivers Inspire and Digital Vault together, from advice and implementation to support under an SLA, under one contract.
A modern SaaS archive that captures, governs and retrieves customer communications and enterprise records in one secure vault, with metadata, role-based access and automated retention.
Inspire Digital Vault is part of Quadient’s customer communications suite and connects directly to the Quadient Inspire Suite, Canon IMS’s core CCX platform. Communications move from design and omnichannel delivery into governed archiving and AI-assisted retrieval without extra handoffs, with consistent indexing and retention.
Automated retention, legal holds, audit trails and role-based access, so documents are stored and governed properly and communication history can be proven.
Yes. Digital Vault is designed to retire legacy archives, lowering maintenance costs and operational risk.
Discover how we blend information management expertise and market-leading technologies to help you overcome your business challenges.
Learn more ›Learn about the solutions we offer to automate your business, whether that’s processing invoices, streamlining contract management or engaging with your customers.
Learn more ›Find out more about Canon Information Management Solutions, our consultative approach and our value-added services.
Learn more ›Tell us what you are trying to solve. If Quadient Inspire Digital Vault is the wrong fit we will say so and point at the one that is.
Want to see Inspire Digital Vault in action first? Ask for a demo in your message.
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