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Public sector organisations hold records that outlive the people who created them, under a public accountability that private organisations do not carry in the same way.
NIS2, in force since 2024, extends network and information security obligations to a wide range of public sector bodies, not just critical infrastructure operators. For a government organisation, that means demonstrable security and incident reporting around the systems that hold citizen records, not just the systems that keep the lights on.
The European Accessibility Act adds a second, more visible obligation: citizen-facing communication has to meet accessibility standards, which reaches directly into how letters, notices and online communication are composed and delivered.
Two practices cover most of what comes up in government. Both link through to the full explanation rather than repeating it here.
Retention that follows statutory schedules rather than convenience, with an access and audit trail that holds up under a freedom-of-information request.
Citizen communication that is accessible by default and consistent across every channel a resident might use.
Quadient Inspire is also the platform we propose most often in the public sector: the same centrally managed templates and business rules that suit financial services apply just as directly to citizen communication, with the accessibility and channel-preference controls a public body needs.
A typical public sector engagement starts with one high-volume citizen communication, a notice or a standard letter sent to a large group, because that is where the accessibility requirement and the volume both make the case obvious. The retention and access-rights work on the underlying records tends to follow as a second, quieter phase.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Canon IMS competence centres work for Dutch municipalities, water boards and central government, and for Belgian municipalities, federal bodies and public transport, including digitised foreigners’ offices and secure publication of sensitive files. IRIS IMS delivers training in Dutch, French and English.
Yes. Digitising and automating information processes, with retention, anonymisation and records management, is what makes active disclosure under the Woo feasible at scale.
Yes. IRIS IMS, a Canon IMS competence centre, works for Belgian municipalities, federal bodies and public transport, with training and support in Dutch, French and English.
Citizen communication can be generated accessibly by default, in line with the European Accessibility Act, for example with PDF/UA output from CCX platforms.
Tell us which process feels the most exposed right now. We will tell you where the pressure actually reaches, and where it does not.
Acxess
Amsterdam, Netherlands
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