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Financial institutions run on documents that carry legal and operational weight: contracts, statements, disclosures, audit evidence. The pressure now is not just to manage that volume, but to prove, on demand, that it is managed the way a regulator expects.
The Digital Operational Resilience Act (DORA), in force since January 2025, requires financial entities to demonstrate ICT risk management, incident reporting and operational resilience testing, including for the systems that manage documents and customer communication. That is a different bar than general data protection: it asks not just whether information is secure, but whether the organisation can prove it stayed available and traceable through a disruption.
Retention, audit trails and access control stop being back-office housekeeping and become something an examiner can ask to see.
Two practices cover most of what comes up in financial services. Both link through to the full explanation rather than repeating it here.
Retention schedules, access control and an audit trail that holds up when an examiner asks for it, not just when nothing goes wrong.
Statements, disclosures and service communication that stay consistent and provable across every channel a customer or regulator might ask about.
Where volume and business rules outgrow a lighter tool, Quadient Inspire is the platform we propose most often in financial services: centrally managed templates, business rules per customer segment and omnichannel delivery with an approval step before anything goes out. It is also the platform with the clearest track record in this sector specifically.
A typical financial services engagement starts with one process, usually customer statements or a specific disclosure requirement. The template and the business rules move onto one platform, retention and access rules are set once and apply everywhere the template is used, and the audit trail is enabled before the first send rather than added afterwards.
That order matters: retrofitting an audit trail after a regulator asks for one is a different, more expensive project than building it in from the start.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Canon IMS competence centres support banks, insurers and other financial institutions with archives, customer communication and digital onboarding, under the governance regulators expect.
By making retention, audit trails and access control part of the platform, so the evidence DORA asks for is available instead of reconstructed afterwards.
Yes. Document capture, identity verification and qualified e-signatures can be combined into one digital onboarding flow.
Yes. Banqup, an accredited Peppol Access Point, handles sending and receiving e-invoices for the Belgian mandate and other EU markets.
Tell us which process feels the most exposed right now. We will tell you where the pressure actually reaches, and where it does not.
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