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Customer Communications Experience (CCX)
High volume production runs prepared, sorted and handed to print or post.
1
Documents due for a production run are collected from the source systems that generated them.
2
Formatting, sorting and pre-press rules are applied automatically so output matches what the print or mail process expects.
3
Runs are handed to print, insertion or digital delivery in the batches and sequence the process requires.
4
Production status and any exceptions are visible immediately rather than discovered when a customer calls.
Large runs processed on a predictable schedule rather than around whoever happens to be free that day.
Fewer manual handling errors in sorting and insertion, which is where high volume runs tend to break.
Full visibility into where a run stands, without a phone call to the print room.
Statements, service letters and notices managed and sent from one platform.
Composition rules and channel preferences applied per customer.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Document production automation combines Canon’s output expertise with uniFLOW sysHUB and leading communication platforms.
It automates the production of printed and digital documents on demand, from data collection and composition to print, delivery and confirmation.
sysHUB orchestrates the production workflow and treats print and output as native steps, with monitoring of every job.
Yes. Documents can be produced when needed, in the right version, instead of being printed and stored in advance.
Tell us what this looks like in your organisation today. We will tell you where the automation would actually help.
Acxess
Amsterdam, Netherlands
+31 20 000 0000
hello@acxess.io