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Utilities and telecom providers send more recurring bills and service notices than almost any other sector, to millions of customers who all expect the same information to be correct, on time, and in the format they can actually use.
NIS2 explicitly lists energy and digital infrastructure, which includes electricity, gas, district heating and telecom providers, as essential or important entities. That brings the same incident reporting and operational resilience obligations that apply to critical infrastructure directly to the systems that produce bills and service communication, not just the systems that keep the network running.
Where business customers are billed, mandatory B2B e-invoicing is arriving on a country-by-country timeline from 2026, and utilities and telecom providers are among the highest-volume senders of exactly that kind of invoice.
Two practices cover most of what comes up in telco & utilities. Both link through to the full explanation rather than repeating it here.
Bills, service notices and outage communication that stay consistent whether a customer reads them by post, email, app or portal.
Millions of recurring bills prepared, sorted and handed to print or digital delivery on a predictable schedule, with exceptions caught before a customer ever sees them.
Quadient Inspire is the platform we propose most often here too: the same centrally managed templates and business rules that suit public sector communication scale directly to millions of recurring bills, with the volume and channel-preference handling utilities and telecom providers need. Where invoices go to business customers, Banqup covers the mandatory e-invoicing side alongside it.
A typical engagement in this sector starts with one recurring bill or service notice, because that is where the volume and the channel-preference problem are both most visible. E-invoicing for business customers and the underlying production automation tend to follow once the core communication is stable.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Telco and utilities are core CCX sectors for Canon IMS, with millions of recurring bills and service notices produced and delivered across print and digital channels.
Yes. NIS2 explicitly covers energy and digital infrastructure, which raises the bar for information security around customer data and communication.
Yes. CCX platforms such as Compart DocBridge and Quadient Inspire can produce accessible PDF/UA output, in line with the European Accessibility Act.
Yes. Banqup handles sending and receiving e-invoices through Peppol for business customers.
Tell us which process feels the most exposed right now. We will tell you where the pressure actually reaches, and where it does not.
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