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Patient records and administration carry two requirements that pull in opposite directions: availability to the people who need them right now, and confidentiality from everyone else.
Health data is a special category under the GDPR, which means the bar for access control, consent and breach reporting is already higher than for most other information an organisation holds, before any sector-specific rule is added on top.
Canon’s own healthcare practice already applies parts of this stack directly: Therefore Online and the IRIS capture products are used today for the workflow automation side of healthcare document handling, a useful signal for how this fits within an existing Canon relationship.
Two practices cover most of what comes up in healthcare. Both link through to the full explanation rather than repeating it here.
Patient records and administrative documents with retention and access rules that meet special-category data requirements as standard, not as a manual exception.
Referrals, forms and correspondence captured and routed the day they arrive, instead of waiting in an administrative queue.
Hyland OnBase is the platform we propose most often in healthcare: content, process and case management on one system, with the low-code configuration to fit the specific administrative processes a healthcare organisation runs, rather than the generic ones a lighter tool assumes.
A typical healthcare engagement starts with one administrative process, referral intake is the most common, because it sits at the point where a delay is most visible to a patient. The wider records platform tends to follow once that first process proves the access and retention model works.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Canon IMS competence centres support healthcare and health insurance organisations with secure archives, referral intake and document processing.
Health data is a special category under the GDPR. We apply strict access control, audit trails and retention, and offer deployments that keep data within your own infrastructure.
Yes. Referrals, forms and correspondence can be captured, classified and routed on the day they arrive with intelligent document processing.
Yes. IRISNext can run AI classification and language models fully on-premises, so sensitive documents never leave your environment.
Tell us which process feels the most exposed right now. We will tell you where the pressure actually reaches, and where it does not.
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