Canon IMS

Intelligent Document Processing

Digital Mailroom

Incoming post and email opened, classified and routed to the right team on the day it arrives.

How it works

1

Intake

Scanned post, email attachments and portal uploads land in one queue instead of five separate inboxes.

2

Classify

Each item is recognised by type, complaint, application, invoice, contract, general correspondence, and tagged accordingly.

3

Extract

The fields that matter for that document type are pulled out, so the receiving team does not start from a blank form.

4

Route

The item is delivered to the right team or system on the day it arrives, with nothing waiting in an inbox over a weekend.

What it delivers

Correspondence reaches the right team the same day it arrives, not after someone manually sorts a pile.

One intake point regardless of channel, so nothing gets missed because it came in by an unexpected route.

A record of what arrived, when, and where it went, useful the first time a complaint asks whether you received a letter.

Related applications

Invoice Processing

Supplier invoices captured, matched against orders and posted, with only the mismatches routed to a person.

Platforms we use most in this sector

Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.

Canon IMS combines Canon-owned capture technology with leading IDP platforms to digitise mailrooms for insurers, public organisations and enterprises.

Frequently asked questions

What is a digital mailroom?

A digital mailroom captures, classifies and routes all incoming post and email automatically, so documents reach the right team or system on the day they arrive.

Can paper mail be included?

Yes. High-volume scanning with IRISPowerscan brings paper into the same flow as email and digital documents.

How are documents routed?

AI classifies each document and extracts key data, after which workflow rules route it to the right team, case or system.

Talk to us about digital mailroom

Tell us what this looks like in your organisation today. We will tell you where the automation would actually help.

Acxess
Amsterdam, Netherlands
+31 20 000 0000
hello@acxess.io

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