Home › Information Management › Intelligent Document Processing › Customer Onboarding & KYC
Intelligent Document Processing
Onboard customers in hours instead of weeks: capture and verify documents, check identity and sign digitally, in one compliant flow.
Onboarding often means forms, scans, emails and manual checks. Customers drop out while documents travel between teams, and incomplete files cause delays.
Know-your-customer and anti-money-laundering rules require thorough checks and a complete audit trail, without making the customer experience worse.
In the Canon Information Orchestration Framework, this solution draws on two practices.
Identity documents, proof of address and forms captured and checked with AI, with exceptions routed to a reviewer.
The onboarding workflow from application to approval, with identity verification and qualified e-signatures built in.
Instabase or Tungsten TotalAgility to understand and check onboarding documents, Scrive for identity verification and qualified e-signatures, and Workato to connect CRM and core systems.
We usually start with one product or customer segment, digitising the onboarding file and its checks end to end.
Every step is logged, so compliance teams can see exactly what was checked, by whom and when.
Which platform we propose depends on your process and systems. These are the ones we deploy most often here, delivered by Canon IMS under one contract.
Canon IMS competence centres have digitised onboarding and KYC processes for financial services and insurance organisations.
Yes. Scrive verifies identity with national eIDs as part of the signing step and records an evidence package for every signature.
AI captures and checks identity documents and proof of address, and routes exceptions to a reviewer with the relevant data highlighted.
Yes. Every step from application to approval is logged for compliance and audit purposes.
Tell us which process feels the most exposed right now. We will tell you where the pressure actually reaches, and where it does not.
Acxess
Amsterdam, Netherlands
+31 20 000 0000
hello@acxess.io